JOB DESCRIPTION
Social Media & E-Commerce Manager
JOB PURPOSE
To build and grow the Group’s digital presence and online sales channels across Landmark, SpareMax and Benchmark Autocare. The role owns social media strategy, content and community management alongside the day-to-day running and growth of the company’s e-commerce platforms in the auto spare parts market.m
KEY RESPONSIBILITIES
- Develop and execute the social media strategy across Instagram, Facebook, TikTok, LinkedIn, YouTube and other relevant channels.
- Plan, create and schedule engaging content (graphics, reels, videos, copy) aligned with the brand.
- Manage and grow the company’s e-commerce store(s) and online marketplace listings.
- Optimise product listings, catalogues, pricing display and inventory sync for online sales.
- Run and monitor paid campaigns (Meta Ads, Google Ads) and track ROI.
- Analyse web/social analytics (traffic, conversion, engagement) and report performance to management.
- Coordinate with sales, warehouse and IT teams to ensure smooth order fulfilment and customer experience.
- Handle online customer queries, reviews and community engagement professionally.
- Keep up with digital trends, competitor activity and SEO/SEM best practice.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Marketing, Digital Media, Business or a related field.
- 3–5 years of experience in social media and e-commerce management.
- Hands-on experience with e-commerce platforms (Shopify, WooCommerce, Magento or marketplaces).
- Experience in automotive, spare parts, retail or trading is an advantage.
SKILLS & JOB REQUIREMENTS
- Strong content creation, copywriting and basic graphic/video editing skills.
- Proficiency with Meta Business Suite, Google Ads, analytics and scheduling tools.
- Knowledge of SEO, SEM and performance marketing.
- Creative, data-driven and able to work independently to deadlines.
- Good command of English; additional languages an advantage.